Appalachian Contracting - Customer Success Story
The Problem
“When Sage decided to go to a dedicated hosting environment, we tried installing it on our own and couldn’t get it to work. That’s just not what we do. We needed a cloud host to manage it for us.” said Renee Conaway with Appalachian Contracting Services. When Appalachian Contracting decided to make the move to the cloud, they chose Summit Hosting because of the customized cloud solution. Appalachian knew they weren’t looking for a ‘one size fits all’ cloud that other providers offer and their business demanded 24/7 US-based technical support that was responsive.
“The prices from the quotes that I received from Summit Hosting and competitors were identical but Summit Hosting was more responsive. I immediately got a response, email, and a call, from sales. The people that I talked to were very patient with answering questions and didn’t do it in a way that I felt like I was being talked down to. Summit Hosting was the perfect fit.”
How Appalachian Contracting Uses Summit Hosting
When Appalachian proceeded with Summit Hosting, they were put in contact with Summit Hosting’s team of engineers to install Sage 100 on their custom cloud. Appalachian was using Sage 100 locally on their desktops and was looking to work in the cloud. The process began with a call to determine how the install would be accomplished with the best course of action that would require little to no effort on their end. After the call Summit Hosting’s support engineer, Jen Vasquez, completed the install and moved all their data with minimal downtown on their live data as it was being worked in.
Summit Hosting Solutions for Appalachian Contracting
“We worked together as a collaborative effort to migrate Appalachian to the cloud. Getting them set up was overall a simple process due to open communication. Sage 100 can sometimes need lots of follow up to make sure it’s running smoothly after the process is complete, which is what I did. She knows she can reach out to me for any further updates or general support,” Jen Vasquez from Summit Hosting said.
“The fact that I could email Jen and usually get a response back in 10 minutes and we could have a conversation about anything, she’d pick up the phone and call me until we figured it out. That made me feel really comfortable with the process. I really appreciate that.” Renee said. “I knew I made the right choice from the first phone call with sales to the end when Jen walked us through it. I’ve had no trouble getting logged in and getting my programs. It comes right back up when I log in and I haven’t lost anything. It’s perfect.”