Fulton CPA: Customer Success Story
The Business Behind Your Business
Fulton CPA is a full-service accounting firm based out of Memphis, Tennessee. Fulton CPA demands zero room for downtime with their constant growth and many accounts. When Fulton CPA decided they needed a full-service cloud 2 years ago, they turned to Summit Hosting. Fulton quickly began to rely on and trust Summit Hosting with their data in the cloud knowing Summit Hosting’s technical support is always there to promptly help.
Summit Hosting Provides Technical Support 24/7
When Fulton CPA’s QuickBooks payroll update kept failing, a ticket was created with Summit Hosting’s CloudAssist technical support. The ticket was eventually escalated to engineering because it was more than a simple technical problem. Fulton CPA’s, Raney Azada, needed it resolved ASAP because they were running payroll with a deadline. Summit Hosting’s technical support was working with engineering while Raney was working with Intuit to figure out what the problem was.
After testing and changing different functions on the server from Intuit’s suggested solutions the problem wasn’t solved. Engineering along with support continued to work on finding other solutions that lead to resolving the issue. The combined process took about an hour.
Fulton CPA recognizes the importance of having a trusted cloud provider with little to no downtime. “Pretty much no downtime, it’s important to us. No lost data. When we were with a different provider and we had to take in all the support issues directly to the provider. We did a lot ourselves and with our clients. But with Summit Hosting, the customer support takes a lot of stress off of us on that end. With clients who work anytime they want, it’s great” Raney said. Now, Fulton CPA feels more productive than ever before.
“Summit Hosting has extremely fast response times for us but also for our clients who also call into support. We really don’t deal with it anymore. We don’t even notice it because it’s just handled. Summit Hosting’s customer service and technical support continues to be unparalleled by any other cloud provider. I have no complaints.”